South Bank Patrol officers were on duty at 3.41pm on 22 March and close to Westminster Bridge, when the attack started. Two members of the team were among the first people to arrive at the scene, helping the injured, cordoning off the area, sending curious and confused pedestrians off the bridge and liaising with all the security and emergency services.
Speaking to South Bank Patrol Officers, Chief Superintendent Richard Wood, Lambeth’s Borough Commander, praised the team for their quick response on 22 March. He also commended them for their daily contribution to making South Bank a safer neighbourhood and visitor destination.
“South Bank Patrol were some of the first people to arrive at the scene, they acted quickly and calmly in a chaotic situation where members of the public and professionals can often struggle to think clearly. We are very grateful and commend the speed and selflessness with which they acted.”
Addressing the Patrol Team’s role in South Bank, Richard Wood added: “most people take community safety for granted, South Bank Patrol is a service that is now vital to South Bank life – for businesses, visitors, residents and employees”.
Govert Deketh, London Marriott Hotel County Hall General Manager and Chair of South Bank BID added:
“The London Marriott Hotel County Hall immediately recognised the need for a base and offered the hotel as an operational triage centre for the Patrol and Met Police. The nature of this event demonstrates how well people and organisations pull together and collaborate. The London Marriott Hotel County Hall is a member of South Bank BID, and we highly value the work the South Bank Patrol have done for the last nine years”.
South Bank Patrol is managed by South Bank Employers’ Group and funded through the South Bank Visitor Management Group – a public-private partnership of the major organisations in South Bank and Lambeth Council. Revenue for the service is generated from London Eye Section 106 revenue contributions, private contributions from South Bank Businesses and South Bank Business Improvement District (BID).
The Patrol team’s work is part of a vital network of security and safety services – provided by the same financial mechanisms and managed by SBEG. This network includes a Met Patrol Plus team, and an Enforcement Officer, on secondment from Lambeth Council.
The South Bank Patrol Team works in collaboration with South Bank Business Watch – an innovative and highly effective group of security managers of South Bank organisations, meeting bi-monthly and reporting activities to Visitor Management Group and South Bank Partnership.
The work of the Patrol Team is coordinated and managed by Neil Haggertay, Head of Security, and Alex Valenzuela, Director of Public Realm (SBEG) and South Bank BID.